A Proposed Tourism Information Accuracy Assessment (TIAA) Framework

Sivakumar Pertheban, Ganthan Narayana Samy, Bharanidharan Shanmugam, Sundresan Perumal

    Research output: Chapter in Book/Report/Conference proceedingChapterResearch


    In the tourism business, there is an urgent need to provide better information accuracy levels. The information accuracy gaps and issues are affecting the tourism stakeholders from making informed decisions. The proposed Tourism Information Accuracy Assessment (TIAA) framework strongly underscores the need for accurate tourism information. The proposed framework is adapted from the ISO/IEC 9126 standard for tourism information resource, environment, assessment and quality process identification and the existing methodologies of information quality assessment in determining the framework information accuracy dimensions, accuracy characteristics and indicator identification. In this article, we will explain the proposed framework in terms of the information accuracy factors, sub-factors, dimensions, accuracy characteristics and accuracy assessments. The framework will be evaluated by tourism experts. The tourism experts’ reviews and findings will be discussed in the analysis and results presentation sections.

    Original languageEnglish
    Title of host publicationRecent Trends in Data Science and Soft Computing - Proceedings of the 3rd International Conference of Reliable Information and Communication Technology IRICT 2018
    EditorsFaisal Saeed, Nadhmi Gazem, Fathey Mohammed, Abdelsalam Busalim
    Place of PublicationCham, Switzerland
    PublisherSpringer, Cham
    Number of pages9
    ISBN (Electronic)978-3-319-99007-1
    ISBN (Print)978-3-319-99006-4
    Publication statusPublished - 2019
    Event3rd International Conference of Reliable Information and Communication Technology, IRICT 2018 - Kuala Lumpur, Malaysia
    Duration: 23 Jun 201824 Jun 2018

    Publication series

    NameAdvances in Intelligent Systems and Computing


    Conference3rd International Conference of Reliable Information and Communication Technology, IRICT 2018
    CityKuala Lumpur


    • Information accuracy
    • Information assessments
    • Information quality
    • Tourism information

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