A Clinician's perspective on anywhere working and telehealth

Yvette Blount, Marianne Gloet

Research output: Chapter in Book/Report/Conference proceedingChapterResearch

Abstract

Clinicians (general practitioners, specialists, allied health professionals) are experts in medicine, not technology. The delivery of healthcare using technology includes changes to the way the clinician works; in effect, they work from anywhere. This study examined telehealth adoption from the perspective of clinicians. Data was collected from 44 in-depth interviews undertaken with a variety of Australian clinicians. The findings show that telehealth is a complex endeavor involving multiple stakeholders. While the potential of telehealth service provision is significant, the realities of delivering telehealth services involve many challenges. These include technology-related issues, lack of funding and financial incentives for telehealth, the changing skills and capabilities required by clinicians who engage in telehealth consultations, as well as changes to business processes resulting from the introduction of telehealth in a complex environment. A conceptual model for the adoption of sustainable telehealth is proposed for a better understanding of these complexities.
Original languageEnglish
Title of host publicationAnywhere working and the future of work
EditorsYvette Blount, Marianne Gloet
Place of PublicationHershey, PA
PublisherIGI Global
Chapter4
Pages87-112
Number of pages26
ISBN (Electronic)9781799841609
ISBN (Print)9781799841593, 9781799855620
DOIs
Publication statusPublished - 2021

Publication series

NameAdvances in Human Resources Management and Organizational Development (AHRMOD) Book Series
PublisherIGI Global

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